Of course. Here is the revised FAQ section with “TPU” replacing “ABS” in the materials description.
Frequently Asked Questions
1. About Our 3D Prints
Q: What is Cutscript?
A: Cutscript is a premier online store based in Pakistan, specializing in high-quality 3D printed products. From custom designs to a curated selection of items, we bring your ideas to life with precision and care.
Q: What materials do you use for 3D printing?
A: We offer a variety of materials to suit different needs, including:
- PLA (Polylactic Acid): A biodegradable and versatile plastic, great for general-purpose prints and available in many colors.
- TPU (Thermoplastic Polyurethane): A flexible, rubber-like filament that is resistant to abrasion and impact. It’s an excellent choice for applications requiring durability and the ability to bend and stretch, such as phone cases, wearables, and protective parts.
- PETG (Polyethylene Terephthalate Glycol): A durable and flexible material with excellent layer adhesion, perfect for mechanical parts.
We are constantly expanding our material selection. Please check the product description for available materials or contact us for specific requirements.
Q: How durable are 3D printed items?
A: The durability of a 3D printed item depends on the material used and the design of the object. Our prints are made with high-quality materials and optimized settings to ensure strength and longevity. For specific durability requirements, please contact our support team to help you choose the right material for your needs.
Q: Can the 3D prints be painted?
A: Yes, most of our 3D prints can be painted. We recommend using acrylic paints for the best results. For a smoother finish, a light sanding and a primer base are suggested before painting.
2. Ordering and Customization
Q: How do I place an order?
A: You can place an order directly through our website, www.cutscript.com. Simply browse our collection, add items to your cart, and proceed to checkout.
Q: Do you offer custom 3D printing services?
A: Absolutely! We specialize in custom 3D prints. If you have a 3D model you want to bring to life, please visit our ‘Custom Order’ page and upload your file for a quote.
Q: What file formats do you accept for custom orders?
A: We accept a range of 3D model file formats, with .STL, .OBJ, .3MF AutoFusion 360 being the most common. If you have a different file type, please contact us, and we will do our best to accommodate it.
Q: How is the price for a custom 3D print determined?
A: The price of a custom print is based on several factors, including the complexity of the model, the amount of material used, the printing time, and any post-processing required. We provide a detailed quote for your approval before starting any custom work.
3. Shipping and Delivery
Q: Where do you deliver?
A: We are based in Pakistan and deliver our products nationwide to all major cities and towns.
Q: How long will it take to receive my order?
A: For in-stock items, orders are typically processed within 1-2 business days. For custom prints, the lead time can vary from 3-7 business days depending on the complexity and size of the print. Once shipped, delivery usually takes 2-4 business days.
Q: How can I track my order?
A: Once your order is dispatched, you will receive an email with a tracking number and a link to the courier’s website. You can also track your order status by logging into your account on our website and visiting the ‘My Orders’ section.
4. Account and Support
Q: Do I need an account to place an order?
A: While you can check out as a guest, creating an account allows you to track your orders easily, save your shipping information for future purchases, and receive exclusive offers.
Q: How do I create an account?
A: Creating an account is simple. Click on the ‘Sign Up’ or ‘Create Account’ button on our homepage and fill in your details.
Q: What is your return policy?
A: We take great pride in the quality of our prints. If your item arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photos of the issue. Due to the custom nature of our products, we do not accept returns for change of mind.
Q: How can I contact customer support?
A: Our customer support team is here to help! You can reach us via the contact form on our website, by emailing us at support@cutscript.com, or by messaging us on our social media pages. We aim to respond to all inquiries within 24 hours.